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Privacy Policy

You can access our website homepage and browse our site without disclosing your personal data. There may be pages on the site that invite you to send information via forms or email to enable you to ask for information, advice, and quotation. Personal information you give us is treated with great care. If you choose to give us information about yourself you will be consenting to the collection, processing and storage of the information you provide.

You always have the option of declining to give us personal information or data.

We ensures that only staff that have a business reason to look at your information or data can do so, they cannot look at your information or data for personal reasons or out of curiosity. We will never sell nor share with third parties unrelated to the services we provide unless we are required to do so by law or unless you have told us you consent to our doing this.

Information you provide will be stored by us and used to process your request; it will be retained by us and stored securely. Where a business transaction is then enacted commercial records may be retained for up to six years.

We have no way of knowing if any person providing information through this site is who they say they are. We will assume all information is genuine and cannot be held responsible for any action taken as a result on trusting it. If you have any reason to think someone has provided information to us using your identity please let us know and we will correct or delete the information. You have the right to request from us to remove personal data from our Website at any time. To do so, please email directservices@oxford.gov.uk. 

If the information we hold about you is wrong you have the right to ask us to correct it. Should you have any concern regarding collection, processing, storage or disclosure of information submitted via this website please email us at directservices@oxford.gov.uk or call 01865 335400.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit so that the site can remember who you are. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We cannot identify you personally by using a cookie. Cookies store no personal data and are not used to gather personal information.

You do not have to allow cookies to be placed on your machine.

Opting out of using cookies

Most web browsers allow some control of most cookies through the browser settings.

You can set your browser to notify you before receiving a cookie so that you can decide whether to accept it or you can refuse all cookies although this can adversely affect the operation of some websites.

We recommend that you allow all cookies set by this site as they help us provide you with a better service.

If you decide to delete or disable our cookies then you may not be able to access certain areas or features of our website.

Refusing to accept a cookie will not stop you using Oxford City Council's website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website.

How we use cookies on our website

We want to provide online services that are easy to use, useful and reliable. This can involve placing cookies on your computer or other device.

Cookies cannot be used to identify you personally and do not infringe on your privacy or threaten your computer's security.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

Usage and analytics cookies

We use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and the data is not shared with anybody else.

  • __utma Keeps track of the number of times a visitor has been to the site related to the cookie, when their first visit was, and when their last visit occurred
  • __utmb Records moment in time when a visitor enters a site and expires at the end of the session
  • __utmc Records moment in time when a visitor leaves a site and expires after 30 minutes
  • __utmz Keeps track of where the visitor came from, what search engine was used, what link was clicked on and what keyword was used

Information on how to opt out of being tracked by Google Analytics across all websites and Google's use of cookies can be found on Google Analytics Opt-out and Google privacy pages.

YouTube

We use YouTube to house our video content, which is then embedded within our site. YouTube use cookies. For example, to monitor the effectiveness of their marketing campaigns and to monitor visitors and pages viewed. For more details please view the YouTube Privacy Policy.

3rd Party Cookies

3rd party cookies are cookies set with a different domain than that of the website you are on. We do not have any control over the way that these websites use your data. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Glossary of Terms

Name/Value: The first section of the cookie defines the name of the cookie and the value assigned to the cookie.

Type: A cookie can be persistent cookie or a session cookie.

Persistent cookie: A persistent cookie does not expire at the end of the user session /visit. As long as the cookie remains, data can be sent back to the server every time the visitor visits the site. Persistent cookies allow for vital pieces of information, such as how the visitor first came to the website, to be recorded. Persistent cookies are also known as tracking cookies.

Session cookie: A session cookie / non-persistent only lasts for the duration of the user session/visit. The cookie is deleted at the end of the session by the browser.

1st party cookie: 1st party cookies are cookies set with the same domain (or subdomain) as the website.

3rd party cookie: 3rd party cookies are cookies set with a different domain than that of the website you are on. We do not have any control over the way that these websites use your data. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Domain: The domain from which the cookie was set.

Expires: When the cookie is set to expire.